Frequently Asked Questions

Check out our most frequently asked questions below and get the answers you are looking for.

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Online Therapy

How old do I need to be to sign up?

Online Therapy

You must be 18 or older to sign up for a group. For adolescents between the ages of 11-17, we have specific groups that adolescents are eligible for. If you’re looking for a group for your child or are under 18 years old, just check with our team which groups are available to adolescents.

How do I access my sessions?

Online Therapy

If you’re located outside of the US, or outside the states of NY, NJ, & FL, you are either in a Support Group or a DBT Skills group. As such, upon signing up, you will receive a confirmation email which relays your group match. To access group sessions, you will get a reminder email 24-hours before each session which contains the unique meeting link to join that week’s session. Please note the link to join each week’s session changes each week.

If you’re located within the states of NY, NJ, & FL, you are most likely in a specialized care group. For specialized care groups, upon signing up, you will receive a confirmation email which contains a unique meeting link for your initial consultation. Following your initial consultation, you’ll be able to access your weekly sessions by logging into your member portal, and joining your session from the home page within your member portal.

How do I know my privacy is ensured?

Online Therapy

We use HIPAA compliant information software and video technology that ensures your privacy. Our systems utilize end-to-end encryption to protect your private health information.