Individual Therapy in Colombia, Without the EPS Authorization Wait.

No, your online therapy sessions are completely private. The video connection is encrypted end-to-end, meaning only you and your therapist can see and hear the session. Grouport staff don't have access to view your sessions, and the content isn't recorded or monitored. For your privacy, we recommend attending sessions from a private location where you won't be overheard or interrupted. If you live with family or roommates, consider using headphones and choosing times when you have privacy. You're always in control of your camera and microphone and can turn them off if needed.

Yes, all payment information is processed through secure payment systems that meet banking industry security standards. Your credit card information is encrypted and stored by our payment processor. Grouport staff never see or have access to your full card details, we only see the last 4 digits for billing purposes. The same security protocols used by major retailers and banks protect your payment data. You can safely update your payment method on file at any time.

No, your employer cannot see that you're using Grouport unless you tell them. Even if you're using employer-provided insurance for reimbursement, HIPAA laws prevent insurers from sharing details about your mental health care with your employer. Your employer might see that you filed an insurance claim for "mental health services," but they won't see provider details, session notes, or any information about your care. If you're paying out-of-pocket or using an HSA/FSA, there's no connection to your employer at all beyond the general use of benefits.

Generally no. Working with two therapists at the same time (one online, one in-person) can create conflicting therapeutic direction and dilute the effectiveness of both. If you're transitioning from an in-person therapist and want to try online with Grouport, or vice versa, that's fine — many clients do. But sustained parallel therapy with two therapists is not recommended. If you need specialty care that your primary therapist doesn't offer (e.g., a psychiatrist for medication), that's a different situation, and coordinated care is welcomed.

Online Group therapy differs from individual therapy in several ways in that you share therapist attention with other members versus exclusive focus on you, you receive feedback from multiple perspectives not just the therapist, you learn by observing others' experiences and progress, and you practice interpersonal skills in real-time with peers. Groups create this whole other dimension as you get multiple perspectives and see how others handle similar problems which helps you feel less alone. Cost per session is typically lower than individual therapy, as individual sessions cost about $25 - $35 per group session. Group provides community and reduces isolation in ways individual therapy cannot. However, individual therapy offers personalized attention, and exploration of issues you might not share in groups. Many people benefit from both simultaneously, group for skill-building and support and individual therapy for deeper personal work. Neither is better, they serve different functional needs but have complementary purposes. Many people find individual therapy to be more powerful than individual therapy because of the connection factor.

This concern is understandable as when you're struggling, it seems counterintuitive that listening to others' problems can help you. However, online individual therapy works differently than expected as hearing others describe similar struggles reduces isolation and shame, observing others' progress provides hope and practical strategies that you can implement, giving support to others builds confidence and purpose, and different perspectives help you see your situation more clearly, and witnessing others' challenges often provides needed perspective on your own. Online Individual Therapy isn't just venting about problems, but rather it's active problem-solving and skill-building together. If group feels like it's dragging you down rather than helping, perhaps it’s a matter of the group fit and it's worth exploring a different group fit, or individual therapy might be a better fit. But most people find that supporting and learning from others is surprisingly beneficial, and that is why the majority of our members do online individual therapy as a primary part of their treatment plan.

Yes. All Grouport individual therapy sessions are fully HIPAA-compliant and confidential. The video platform is encrypted, session notes are stored securely, and your therapist follows the confidentiality standards required by their state licensing board. The only exceptions are legally-required duty-to-warn situations (imminent danger to self or others, suspected abuse of a child or vulnerable adult), which apply to any licensed therapist regardless of setting.

Many countries have strong stigma around mental health care. Therapy might be seen as shameful or only for crazy people. This is far from the truth. Online therapy offers privacy, you can get help without anyone in your community knowing. Working through internalized stigma with your therapist is part of the process. Seeking help is actually a sign of strength.

Some countries have limited mental health infrastructure, long waiting lists, or services that don't meet your needs. Online therapy provides access to quality care regardless of what's available locally. Many people use Grouport specifically because local options are inadequate. Our therapists specialize across the full range of mental health diagnoses and life challenges, so whatever you’re dealing with we’ll be able to get you situated with an individual therapist or in group therapy that’s right for your needs.

No, group costs less because the therapist's time is divided among multiple people, not because it's inferior. Online group therapy is highly effective for many issues. Some things groups do better than individual therapy include peer support, social skills practice, normalizing experiences and much more. It's different, and serves a different functional purpose that is usually a material driver of improved therapeutic progress. Cost doesn't determine effectiveness.

After a brief intake you match with a licensed clinician right away, such as a psychologist, LCSW, LMHC, LMFT, LPC, or PsyD, and start your first 45 to 50 minute one-on-one video session over a HIPAA-compliant link. Because Colombia sits in COT (UTC-5) year-round with no daylight saving, evening slots line up cleanly with US Eastern hours. Sessions are in English, so all you need is a private room and a stable connection in Bogotá, Medellín, Cali, or anywhere else in the country.

Grouport Individual Therapy is $103 per weekly 45 to 50 minute session, or $448 per month, with a $224 every-other-week option at $52 per session. For English-fluent professionals, returning migrants, and international students in Bogotá, Medellín, and Cartagena, that is a predictable private-pay path with a licensed clinician, avoiding the roughly 9-week EPS authorization wait and the travel typically required to reach specialist care concentrated in a few major cities.