Online Individual Therapy for Spain Residents.

Yes, all payment information is processed through secure payment systems that meet banking industry security standards. Your credit card information is encrypted and stored by our payment processor. Grouport staff never see or have access to your full card details, we only see the last 4 digits for billing purposes. The same security protocols used by major retailers and banks protect your payment data. You can safely update your payment method on file at any time.

No, your employer cannot see that you're using Grouport unless you tell them. Even if you're using employer-provided insurance for reimbursement, HIPAA laws prevent insurers from sharing details about your mental health care with your employer. Your employer might see that you filed an insurance claim for "mental health services," but they won't see provider details, session notes, or any information about your care. If you're paying out-of-pocket or using an HSA/FSA, there's no connection to your employer at all beyond the general use of benefits.

When you submit for insurance reimbursement, we provide a superbill that includes: your name, therapist's name and credentials, dates of services rendered, cost paid per session, and any other relevant information needed for reimbursement.

Our care coordinators can help you figure out the right fit. During intake, you'll answer a few questions about what you're working on, how it's affecting your life, and what kind of support you're looking for. If individual therapy is the right fit, we'll match you with a therapist. If a different service would help you more (Grouport also offers online group therapy, couples therapy, family therapy, and an intensive outpatient program), we'll direct you to that option. There's no obligation and no cost to explore what's right for you.

Weekly sessions are the standard for individual therapy and what most Grouport clients start with. This cadence gives you enough time between sessions to try what you're working on in the real world, while keeping the momentum of the therapeutic work. Every-other-week sessions are available at a reduced monthly rate ($224/month) once you and your therapist agree that pacing fits your needs. Twice-weekly is available for clients in more acute stages of work at additional cost. You and your therapist decide what cadence fits.

Generally no. Working with two therapists at the same time (one online, one in-person) can create conflicting therapeutic direction and dilute the effectiveness of both. If you're transitioning from an in-person therapist and want to try online with Grouport, or vice versa, that's fine — many clients do. But sustained parallel therapy with two therapists is not recommended. If you need specialty care that your primary therapist doesn't offer (e.g., a psychiatrist for medication), that's a different situation, and coordinated care is welcomed.

This is so rare that it almost never happens. In the very rare chance it does, talk to the therapist and talk to our care coordination staff if it happens. They will assist you and If you’re not comfortable in the group, you can always switch individual sessions at any time. In the end of the day, the main thing that we’ll work with you on is to ensure that you're happy with your group fit.

Religious doubt, faith crises, conflicts between your identity and religious teachings, or pressure from religious community all create distress. Therapy provides space to explore these questions without judgment. Your therapist respects your religious background while supporting your wellbeing.

Seasonal affective disorder happens in many countries, especially those with long dark winters or extreme seasonal changes. Therapy combined with light therapy, lifestyle changes, and sometimes medication helps you manage seasonal depression. Where you live affects light exposure and seasons differently.

You might qualify for Medicaid depending on your state. Some therapists offer sliding scale for people on fixed incomes. Community mental health centers often serve people on disability. Free support groups exist for various conditions. It's harder to access therapy on limited income, but options exist. Research local resources for low-income mental health care. At Grouport we offer affordable therapy options like group therapy and individual therapy. Our groups cost only $25/session - $35/session depending on which group you sign up for.

A standard Spanish fibre or 4G connection is more than enough. Home fibre in Madrid, Barcelona, Valencia and Seville routinely delivers hundreds of megabits, and coverage extends across the Balearics and Canary Islands. Your weekly 45 to 50 minute one-on-one video session with a licensed clinician runs on HIPAA-compliant video that only needs a stable few megabits, a laptop or phone, and headphones for privacy. At $103 per weekly session or $448 per month, you can join from a flat in Chueca or a coastal apartment in Tenerife with the same reliability.

Grouport clinicians work across a wide span of hours, so evenings on mainland Spain and the Balearics (CET/CEST, UTC+1/+2) are well covered, and residents in the Canary Islands (WET/WEST, UTC+0/+1) get an extra hour of runway before US-based therapists log off. After a short intake you match with a licensed psychologist, LCSW, LMHC, LMFT, LPC, PsyD or PhD and start right away, booking a recurring weekly 45 to 50 minute slot that fits your Madrid workday or your Las Palmas evening at $103 per session.