Online Individual Therapy Across Nigeria.

For group sessions, most clients select their group directly upon signing up so they are matched right away. For private therapy sessions, like individual therapy or couples therapy etc. most clients are matched with a licensed therapist within 24- 72 hours of signing up. This quick turnaround is one of Grouport's key advantages over traditional in person therapy, where wait times average 8-12 weeks nationally. A dedicated care coordinator will get in touch with you upon signup to get you situated with the care that fits your schedule and goals. Once matched, you'll receive access to your sessions either through our member portal or through weekly session links that are emailed to your inbox 24-hrs before each session. You can typically schedule your first session within the same week upon signing up allowing you to start therapy right away rather than waiting months.

We don't currently accept insurance directly. Grouport provides affordable care without pre-approvals or referrals. If you have out-of-network benefits, you may be able to submit for reimbursement depending on your plan. We can provide receipts upon request that you can submit for out of network reimbursement.

Many Grouport clients successfully get reimbursed through their out-of-network mental health benefits. Upon request, we can provide a detailed superbill that you can submit to your insurance company for reimbursement. Reimbursement rates typically range from 50-80% depending on your specific plan. To determine your out of network reimbursement coverage, call or email your insurance company and ask: "What are my out-of-network mental health benefits?" and "What percentage do you reimburse for out-of-network therapy (for the specific service you’re interested in)?"

Our care coordinators can help you figure out the right fit. During intake, you'll answer a few questions about what you're working on, how it's affecting your life, and what kind of support you're looking for. If individual therapy is the right fit, we'll match you with a therapist. If a different service would help you more (Grouport also offers online group therapy, couples therapy, family therapy, and an intensive outpatient program), we'll direct you to that option. There's no obligation and no cost to explore what's right for you.

Weekly sessions are the standard for individual therapy and what most Grouport clients start with. This cadence gives you enough time between sessions to try what you're working on in the real world, while keeping the momentum of the therapeutic work. Every-other-week sessions are available at a reduced monthly rate ($224/month) once you and your therapist agree that pacing fits your needs. Twice-weekly is available for clients in more acute stages of work at additional cost. You and your therapist decide what cadence fits.

Generally no. Working with two therapists at the same time (one online, one in-person) can create conflicting therapeutic direction and dilute the effectiveness of both. If you're transitioning from an in-person therapist and want to try online with Grouport, or vice versa, that's fine — many clients do. But sustained parallel therapy with two therapists is not recommended. If you need specialty care that your primary therapist doesn't offer (e.g., a psychiatrist for medication), that's a different situation, and coordinated care is welcomed.

This is so rare that it almost never happens. In the very rare chance it does, talk to the therapist and talk to our care coordination staff if it happens. They will assist you and If you’re not comfortable in the group, you can always switch individual sessions at any time. In the end of the day, the main thing that we’ll work with you on is to ensure that you're happy with your group fit.

Gender-based violence and harassment happen globally. If you're experiencing domestic violence, sexual assault, harassment, or other gender-based violence, therapy provides trauma support. However, you also need safety resources. Research domestic violence services in your location. Some countries have hotlines and shelters, others have limited resources. Therapy can definitely help you navigate the situation.

Parenting is hard. Cultural expectations about parenting vary, but the stress is universal. Whether you're dealing with difficult child behavior, work-life balance, single parenting, parenting with limited support, or parenting across cultures, therapy addresses parenting stress and helps you cope.

If you cancel mid-month, your access continues through the end of your billing period (you've already paid for that month). You're not typically refunded for unused portions of the current month. Monthly subscriptions mean you're paying month-to-month, so cancellation stops future billing but doesn't refund the current month.

Corporate EAPs in Nigeria typically cap you at three to six short counseling sessions per issue, then discharge you. Grouport is ongoing weekly video individual therapy with the same one-on-one members and a licensed therapist, so you build real continuity instead of restarting with a new counselor each quarter. At $103 per session it stays affordable if your HR benefit runs out or you prefer privacy from your employer. Sessions are HIPAA-secure and you can join right away, no referral letter required.

Yes, Grouport is a strong fit for repatriates and the broader Nigerian diaspora. Weekly video sessions run in English with licensed therapists and slots that align with West Africa Time evenings, matching the US morning and European afternoon windows returnees are used to. Groups of one-on-one members often include other professionals navigating cross-cultural transitions, so the reverse culture shock, family expectations and career reset conversations land naturally. It is HIPAA-secure, costs $103 per session, and you can join a group right away.